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New Job Opening

Ascent Human Solutions Private Limited
New Delhi 2-5 years 09 Dec 2020 Full time

Job Description

GOOD EXPERIENCE IN PLSQL 1. Incident management: 2. Diagnose, troubleshoot, prioritize and resolve application incidents according to customer expectations 3. compose clear, concise, descriptive bug reports 4. Service request management: 5. Access management 6. Feedback 7. Database exports/imports 8. Dispatching of tickets 9. Knowledge management 10. Analyze, identify and capture optimization possibilities in applications and support processes 11. Contribution to data quality and usability of applications 12. Collaboration with Product Management, Developers, Quality Assurance Team and Business Partners 13. Understanding business priorities. OUR REQUIREMENTS: 1. Excellent interpersonal and communication skills 2. High level of English (spoken and written) 3. Creative problem solving and troubleshooting abilities 4. Target-oriented, structured, self-dependent and proactive way of work and good ability for abstract thinking 5. Strong team player with high level of commitment and motivation 6. Good time management skills 7. Ability to work under pressure 8. High empathy and emotional intelligence 9. Oracle database and SQL knowledge 10. At least 2 years of experience as support engineer 11. Interest in the sales processes of global enterprises 12. Technical education (university) or similar practical experience 13. Atlassian product knowledge like Jira and Confluence 14. Agile methods in software development and SCRUM knowledge
  • Category:

    Construction / Engineering / Cement / Metals
  • Job Nature:

    Full time
  • Functional Area:

    IT Hardware, Technical Support, Telecom Engineering
  • Salary Range:

    400000-650000
  • Employment Type:

    permanent
  • Job Role:

    Customer Support Engineer/Technician

Education

UG Qualifications

Any Graduate In Any Specialization

PG Qualifications

Post Graduate Not Required In None

Doctorate/Ph.D

Doctorate Not Required In Test Doctorate Specialisation

Desired Candidate Profile

. Excellent interpersonal and communication skills • High level of English (spoken and written) • Creative problem solving and troubleshooting abilities • Target-oriented, structured, self-dependent and proactive way of work and good ability for abstract thinking • Strong team player with high level of commitment and motivation • Good time management skills • Ability to work under pressure • High empathy and emotional intelligence • Oracle database and SQL knowledge • At least 2 years of experience as support engineer • Interest in the sales processes of global enterprises • Technical education (university) or similar practical experience • Atlassian product knowledge like Jira and Confluence • Agile methods in software development and SCRUM knowledge

Company Profile

One of the Largest Engineering and Hydro Power company in the World

Company Name:

Ascent Human Solutions Private Limited

Company Website:

http://www.ascentsolution.com/

Contact Person:

Reetu

Contact Number:

8447755152

Email:

response@ascentsolution.com

Job Keywords

Technical Support
Technical Support Engineer
Customer Support Engin

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