Reasons of Performance Appraisal Failure in Organization
Performance management system is the most effective tool of any organization to measure the performance standards of employees.
Performance appraisal process is the part of management system, which measures, evaluate the performance, productivity, profitability and economic performance of any employee.
Therefore the organization objectives should be associated with employee’s goals or Key performance areas through the structured approach of performance management systems.
There are various methods and techniques of performance management system. In general, the organizations, adopts and follow the systems which are aligning with their internal process, systems and resources. Different organizations and industries follow different practices of performance appraisal system. But, in spite of many benefits, this process falls flat in many organizations.
Through the research and case studies by various institutes organizations & firms, the followings are some of the key reasons for the failure of performance appraisal systems in company’s’
1. Manager’s personal judgment or assessment based on preferences
Many times, performance managers provide their personal views, judgments and more opinion other than the performance appraisal parameters. They keep their biased view upfront of measure and analyzing employee performance against the assigned goals and objectives. They show less interest in the performance appraisals system and belief on their own method of performance judgments
2. Unstructured methods of performance appraisal systems
There are many organizations which do not set the parameters of measuring performance levels of employees. Performance managers include “primaryresult areas” in performance appraisal system , but do not include “primary performance indicators” which result as the qualitative appraisal system instead of quantities appraisal. So this approach involves lots of manager’s perception, views likes or dislikes and personal side favors. Such appraisal processes also lack of feedback system between employee and managers.
3. Lack of interest and ownership of manager
Performance appraisal process is a long and time consuming process. This process involves lots of talks discussion, feedback and designing techniques of managers. Most of the time managers do not show their much engagement and interest in designing and developing the performance standards and set goals for their team members objectively. In other words, instead of collaborative approach of human resources department, function/ department head and reporting manager, whereas it becomes coordinating approach for executing this activity in few organizations.
4. Lack of proper channel of communication
In many organizations, managers avoid to give direct aknowledgement to employees on their performances. They resist and close the channel of exchanging feedbacks with their subordinates.
5. Lack of reward and recognition policy
in many organizations, management avoid to give reward and recognizaiton to the employee performer in view to avoid any business or unrest among other team members.
6. Lack of leadership
Implementation performance appraisal system in organization is a responsibility of organization management and its supervisor/managers respectively. In the lack of proper leadership, supervision and communication channels network system, organization loses its objectivity for employees. Performance appraisal is a continuous process which approaches from top level to bottom in an organization.
7. Lack of designing, monitoring and measuring the performance appraisal standards
it is a continuous process which should be developed, designed and monitored by managers for the successful implementation. In the absence of such practices, it is difficult to collect information, measuring, analysis and use it for decision making process. As result employees felt like demotivated and losses their confidence in this system
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