GM - Contract Management & Customer Service Transformation

Job description

• Process Transformation – Contract Management; Customer Service & Sales Support • Lead Global Process Design for these process areas to define process taxonomy; technology landscape & service placement guidelines • Be accountable for end-to-end process transformation initiatives, evaluating & proposing solutions related to the process transformation, new-age technologies, service locations, RPA... • Process Transformation – Contract Management; Customer Service & Sales Support • Lead Global Process Design for these process areas to define process taxonomy; technology landscape & service placement guidelines • Be accountable for end-to-end process transformation initiatives, evaluating & proposing solutions related to the process transformation, new-age technologies, service locations, RPA • opportunities; process performance management, with a focus on reducing process costs, increasing efficiency, and maximizing investment returns • Partner with Bunge Businesses across regions to align solution & implement • Drive due-diligence exercises for business to identify target state solution; key benefits; business case & implementation charter • Partner with business leadership teams to gain buy-in for various transformation initiatives being implemented • Design & manage governance process as per BBS Transformation guidelines with all stakeholders • Own & drive cost reduction targets in the identified areas • Service Delivery - Contract Management; Customer Service & Sales Support • Set up the delivery organization across BBS centers working closely with center leadership teams • Hire top talent to drive best-in-class • Collaborate and engage with BBS leaders to ensure that service performance & reporting programs are aligned with functional and shared services short-term strategic initiatives and p • Work with BBS Centers / Regional / Global Teams to troubleshoot any pain areas • lans • Define performance targets for the team and drive achievement of the same through various initiatives • Work closely with Sustainable Excellence Teams to drive ongoing improvement opportunities • Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts, and recommend and/or implement solutions to address any issues/risks • Define, measure and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for the delivery teams and drive initiatives to improve them • Collaboration & Governance • Provide shared services thought leadership; based on industry trends and market intelligence; proactively drive value and high performance • Work with other Process delivery leaders at BBS to address any conflicts/overlaps in process ownership & work collaboratively to identify best solutions in line with industry best practices Read More

Apply

Head - Quality Assurance
Ascent Human Solutio... Manesar
Territory Sales Manager
Ascent Human Solutio... Madurai
Manager – Research & Developme...
Ascent Human Solutio... Bengaluru
Manager Marketing (B2C) @ Delh...
Ascent Human Solutio... New Delhi
Procurement Manager
Ascent Human Solutio... New Delhi
Sales Representative (On Contr...
Ascent Human Solutio... Agra
Customer Support Executive
Ascent Human Solutio... Pune
Sr Manager Quality Assurance (...
Ascent Human Solutio... New Delhi
Data Analyst
Ascent Human Solutio... Noida
Marketing Manager @ Delhi
Ascent Human Solutio... New Delhi
Editorial Manager - English @...
Ascent Human Solutio... New Delhi
Assessment Lead (English) @ De...
Ascent Human Solutio... New Delhi
Manager Quality
Ascent Human Solutio... Gurgaon
Tele caller
SailPoint Consultanc... Navi Mumbai
Procurement Manager- Walnut
Ascent Human Solutio... Jammu

See all Latest Jobs

Latest Articles