This individual will be responsible for co-designing and implementing the analyze to action framework along with the Global Governance Lead
? Responsible for socializing the framework with stakeholders, solution's and scaling up.
? This role will work in close collaboration with the Global Governance Lead, Global Process Owners, Global Transformation Lead and Service Management Leads along with...
This individual will be responsible for co-designing and implementing the analyze to action framework along with the Global Governance Lead
? Responsible for socializing the framework with stakeholders, solution's and scaling up.
? This role will work in close collaboration with the Global Governance Lead, Global Process Owners, Global Transformation Lead and Service Management Leads along with
members of Global IT and Business Intelligence teams to ensure all aspects of business, process and technology are integrated in the analytics framework.
? This individual will design and deliver various kinds of reports, dashboards and analysis to enable service performance monitoring, operational control, delivery assurance,
stakeholder engagement and business analytics and insights particularly focused on SG & A reporting and control
? This individual will be responsible for enabling full and seamless visibility and communication of outcomes to BBS leadership as well as stakeholders like Global Functions
teams and Global Executives by way of web and mobile apps.
? As part of implementing the framework, this role will be required to understand all aspects of Operations, especially Service Delivery – service performance
management, delivery assurance, knowledge management, communication, center management, stakeholder engagement, people and cost management
? This role will be instrumental in establishing a strong and sustainable foundation (people, process, technology, governance) to deliver business analytics to Business teams and build this as a strong capability
Read More